Frequently Asked Questions
Everything you need to know about KINTO lifestyle and home essentials.
What materials are used in KINTO products?
We use high-quality materials including heat-resistant glass, durable porcelain, stainless steel, and BPA-free plastics to ensure longevity and safety in your home.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that shipping fees are non-refundable.
Are KINTO glass products dishwasher and microwave safe?
Most of our heat-resistant glass products are safe for both the microwave and dishwasher. However, we recommend checking the specific product details for items with metallic accents or wooden components.
Do you offer wholesale opportunities for cafes or retailers?
Yes, we partner with various businesses worldwide. Please contact our wholesale department through our contact form for more information on bulk pricing and accounts.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives broken, please email our support team with photos of the damage within 48 hours of delivery for a replacement.